Podcast Appearances

This time around Jason asked me questions about investing, why I do it, what I look for, and what I’ve learned. We also briefly catch up on Intercom in 2021, and talk about the future. Jason is truly the best podcast host for signal:noise, we cover a lot of ground without dragging our feet.

I’ve known Michael for about 7 years through his talks and his work, so it was a pleasure to finally get to put a conversation on record with him, joined by Danny Crichton from TechCrunch. We talked about finding clusters of demand, minimum viable segments, and finally I spoke about a pet peeve of mine: failure to launch. Not the movie, which I’ve yet to see, but the startups who never quite get the product out the door before failing.

Eric is a product obsessed guy who asked about how product works at Intercom today, how we got there, what challenges are involved in getting product, design, and engineering working seamlessly with sales, marketing, support, and finance, and lots of other stuff too. A fun chat, and there’s a write up here

This one is relatively unique in that yes we spent a lot of time covering the usual ground (Intercom, startups, product strategy etc.) but we moved towards personal topcis at the end, and it closes on a fairly ranty piece about how work isn’t everything in life. Romeen is a great guy and a good interviewer.

Dan asked about everything from how Intercom started, our first releases, pricing, packaging, prioritisation, and even managing mental + physical health. This was recorded in a pre-COVID world so some answers don’t age well, forgive me.

Courtland is amazing and the entire Indie Hackers community is incredible. I was thrilled to get to appear on the podcast. We discussed how Intercom got started, and got to where it is today and what I’ve learned along the way, from marketing, to product development and feature prioritization, to hiring, sales, and developing an effective vision that people can believe in.

Product strategy when scaling a company, you’re perhaps better off watching the https://youtu.be/msKFWXKVfQI

How to build great products, Intercom, personal passions, and what I’d do differently if I was to do it all again

Jason was kind enough to invite me to speak to his class for a 3rd time, this time my message was entirely about how to be sure you build the right thing and build the thing right. Slides + video also available.

You have to include at least one Irish podcast in here. Adrian is a friend and also a great tech. journalist, so discussions with him are always fun.

This was probably my favourite ever podcast to do for two reaosns: Firstly, Craig is an excellent interviewer and secondly, if I could go back to 2006 and tell Des he’d end up on the YC podcast, it’d blow his immature little mind. It’s also been one show that has resulted in more questions, and inbound asks than any other podcast I’ve done. Topics: starting up, getting customers, content marketing, product strategy, what I learned building marketing out for 2 years, and more.

Harry Stebbings called me British twice in this recording so it’s remarkable I’m even including it here. But we did talk about lots of valuable start-uppy stuff. These episodes always sound like they’re recorded in a biscuit tin, no idea why.

I spoke with William about Intercom’s product strategy and the central role vision formation plays within his company. Topics include prioritisation, the value of saying no to new features, and of course the jobs to be done framework.

Recorded at a conference I had a great chat with Christoph Janz on every thing product-y, marketing, scaling and more.

Claire is incredible, she asks great questions and finds great guests (and then me). This is all about people, which is Claire’s raison d’etre

Nathan asked me all about how we think about content marketing, so I answered :)

I had a broad discussion with Josh on everything from starting startups, to education, hiring, bundling & rebundling of software and how Intercom used content marketing as a growth engine.

This is primarily about how to manage a growing company and the role of vision, mission, goals, strategies, tactics. I often say the main thing is to keep the main thing the main thing and that’s what this talk is about.

This entire talk is about how to curate your roadmap, what goes into it, and why.

This was a talk I gave to the Launch incubator that focussed mainly on engaging customers at each & every part of the funnel, from the landing page through to the trial period.

We get deep into the weeds of startup land. We discuss product market fit, advice to entrepreneurs, hiring, firing, productivity, and a lot more. More so than most podcasts this one goes deep.

How to make difficult product decisions in respect to adding and removing features, changing pricing, and packaging the product. Also the ways I observe founders struggle with weighing feedback.

Meghan is one of the best marketers around, it was great to appear alongside her on Hubspot’s podcast.

Justin Jackson is a smart thinker when it comes to all things SaaS. We talked about onboarding, forgotten jobs of software, how customer support is the new battleground and more.

Chris & Bob taught me pretty much everything I know about jobs-to-be-done so it was cool to speak on their podcast.

This is an oldie. Once upon a time I used to give a talk that focussed on why the text used in products is perhaps 95% of the user’s experience. This is that talk in audio form.

I ended up marrying the person who interviewed me on this podcast. So yeah.